Terms of service
Last Updated: October 15, 2026
Welcome to My Hero Pet (https://myheropet.com).
My Hero Pet is an independent digital pet-care studio operated by Qozam Mostafa, based in Fès, Morocco.
We create and sell downloadable pet-care planners, educational guides, printable worksheets, digital templates, pet trackers, and printable pet artwork.
These Terms of Service ("Terms") explain the conditions that apply when you visit our website, use our content, or purchase digital products.
By using MyHeroPet.com or placing an order, you agree to these Terms, subject to applicable consumer-protection laws.
1. Digital Products Only
My Hero Pet operates as a digital-product store.
Our products may include:
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Puppy training planners.
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Dog behavior guides.
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Cat and rabbit care resources.
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Printable pet-care checklists.
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Veterinary visit and health-record planners.
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Pet sitter care binders.
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Digital trackers and templates.
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Printable pet artwork.
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Downloadable PDF guides and worksheets.
No physical products are shipped.
Purchases of printable artwork do not include physical posters, frames, or printing services unless expressly stated otherwise.
2. Product Descriptions and Accuracy
We aim to provide clear, accurate, and understandable product descriptions.
Each product listing identifies the files, formats, and features included in that purchase.
Depending on the product, these may include:
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PDF, JPG, PNG, ZIP, or other stated formats.
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A4 or US Letter print sizes.
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Printable or fillable document versions.
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Multiple artwork ratios.
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Color or black-and-white editions.
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Worksheets, guides, and instructions.
Not every product includes every format or feature.
Customers should review product descriptions and available previews before purchasing.
We reserve the right to correct errors or update product information, subject to applicable law and existing customer rights.
3. Pricing and Payments
Unless otherwise stated, product prices are displayed in United States dollars (USD).
Applicable taxes and mandatory charges, where required, are displayed during checkout.
Payments are processed through Shopify checkout and supported payment providers.
Available payment methods may vary by country or payment provider.
Because all products are digital, no physical shipping fees apply.
We may decline or cancel orders where permitted by law, including in cases of suspected fraud, unauthorized payment activity, or material pricing errors.
Payments collected for cancelled orders will be handled according to applicable law.
4. Digital Delivery
Digital files are generally made available after successful payment.
Depending on the delivery system, access may be provided through:
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An order confirmation page.
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A downloadable link.
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An email containing download instructions.
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A supported digital-delivery service.
Customers are responsible for providing accurate contact information at checkout.
If you experience a delivery problem, contact:
Please include your order number and product name.
We will make reasonable efforts to resolve legitimate delivery problems.
5. File Compatibility and Printing
Some digital files require compatible software or applications.
Fillable PDF documents may require a PDF reader that supports interactive forms.
ZIP archives must be extracted before individual files can be accessed.
Printable artwork may require suitable paper, appropriate printing settings, and sufficient image resolution.
Printed results may vary depending on:
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Printer resolution.
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Paper quality.
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Color settings.
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Screen calibration.
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Printing software.
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Professional printing services.
Customers should review compatibility information before purchasing and follow any instructions included with their files.
6. Digital Product License
Unless a product description expressly provides a different license, purchasing a My Hero Pet digital product grants you a limited, non-exclusive, non-transferable license for personal, non-commercial use.
Permitted uses:
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Download purchased files.
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Use planners and guides for your own personal pet-care activities.
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Print copies for personal use.
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Keep a personal backup.
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Display purchased printable artwork in your own home.
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Give personal printed artwork as a non-commercial gift, provided the underlying digital file is not redistributed.
Prohibited uses without written permission:
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Reselling purchased digital files.
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Redistributing files publicly.
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Uploading products to unauthorized download platforms.
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Commercially distributing modified versions.
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Claiming our original content as your own.
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Offering our products for sale on another marketplace.
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Commercially sublicensing our artwork, guides, or templates.
Purchasing a digital product does not transfer ownership of its underlying intellectual property.
These restrictions are subject to applicable law and any rights that cannot legally be excluded.
7. Refunds and Cancellations
Because digital products may become accessible immediately after payment, purchases are generally non-refundable after delivery or access has been provided, to the extent permitted by applicable law.
However, legitimate technical or order-related problems will be reviewed.
Please contact us if:
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Your download link does not work.
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A purchased file is missing.
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A file is corrupted or cannot be opened using compatible software.
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An incorrect file was delivered.
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A product materially differs from its advertised description.
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A duplicate purchase or payment error occurred.
Depending on the circumstances, we may restore access, provide a corrected file, or offer another appropriate remedy.
Nothing in these Terms removes statutory refund, cancellation, or other consumer rights that cannot legally be waived.
Where applicable law requires specific consent before a consumer loses a cancellation right when immediate digital delivery begins, those requirements must be satisfied.
Read our full Refund Policy:
https://myheropet.com/policies/refund-policy
For assistance:
8. Educational Content and Pet Safety
Our educational guides, blog articles, worksheets, and digital planners provide general pet-care information and organizational tools.
They are not substitutes for:
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Professional veterinary examinations.
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Medical diagnosis or treatment.
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Emergency veterinary care.
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Individualized veterinary advice.
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Qualified animal behavior consultation.
Pet owners should consider their animals' individual health, age, behavior, environment, and circumstances.
Always consult a qualified veterinarian for medical concerns or urgent symptoms.
For serious behavioral problems, consult an appropriately qualified professional.
My Hero Pet does not guarantee any specific medical, behavioral, or training outcome from using educational materials.
9. Printable Artwork and AI-Assisted Content
Some products or website images may be digitally created or AI-assisted.
Where applicable, AI-generated artwork is disclosed in the relevant product listing or content.
Unless expressly stated otherwise:
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Physical prints are not included.
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Frames are not included.
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Printing services are not included.
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Files are licensed for personal use only.
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Commercial redistribution is prohibited.
Printing quality depends on the supplied image resolution, aspect ratio, paper, printer settings, and printing provider.
Customers should verify the advertised print sizes and included formats before purchasing.
We do not guarantee that artwork can be enlarged beyond its advertised dimensions without a reduction in quality.
10. Intellectual Property
The My Hero Pet website includes original written content, educational materials, digital products, designs, graphics, illustrations, and branding.
Unless otherwise indicated, protected materials are owned by or licensed to My Hero Pet.
Unauthorized copying, redistribution, resale, or commercial exploitation of protected materials is prohibited, subject to applicable law and product-specific licenses.
Third-party trademarks, product names, and logos remain the property of their respective owners.
11. Advertising and Affiliate Relationships
Our website may include advertisements, sponsored content, and affiliate links.
Some articles feature recommendations linking to third-party retailers, including Amazon.
As an Amazon Associate I earn from qualifying purchases.
We may earn a commission when visitors make qualifying purchases through eligible affiliate links.
Affiliate products are sold by third-party retailers, not directly by My Hero Pet.
External retailers control their own prices, payment methods, delivery procedures, warranties, and return policies.
Advertising or affiliate relationships do not guarantee that a product is suitable for every pet.
For more information, visit:
https://myheropet.com/pages/affiliate-disclosure
12. External Websites and Services
MyHeroPet.com may link to third-party retailers, social media platforms, reference materials, and other websites.
These websites operate independently.
We do not control their content, security, availability, privacy practices, or purchasing conditions.
Visitors should review the applicable terms and privacy policies of external websites before sharing information or purchasing products.
13. Acceptable Website Use
When using MyHeroPet.com, you agree not to:
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Engage in fraudulent transactions.
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Attempt unauthorized access to website systems.
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Distribute malware or harmful code.
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Interfere with website functionality.
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Violate applicable laws.
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Redistribute protected digital products without permission.
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Misuse our intellectual property or content.
We may take reasonable action against misuse where permitted by law.
14. Website Availability
We aim to maintain a reliable, accessible, and functional website.
However, temporary interruptions may occur because of maintenance, technical updates, software errors, hosting interruptions, or third-party service problems.
We cannot guarantee uninterrupted availability at all times.
If a technical problem prevents access to a purchased digital product, contact customer support for assistance.
15. Limitation of Liability
To the extent permitted by applicable law, My Hero Pet is not responsible for losses arising from improper use of digital products, incompatible software, printing limitations, or reliance on general educational information instead of appropriate professional care.
Nothing in these Terms excludes or limits liability, statutory remedies, or consumer rights that cannot lawfully be excluded or restricted.
16. Privacy and Personal Information
Our collection and use of personal information are explained in our Privacy Policy.
Personal information may be processed as described in that policy, subject to applicable laws and consent requirements.
Read the Privacy Policy:
https://myheropet.com/policies/privacy-policy
For privacy-related requests:
17. Applicable Law and Disputes
My Hero Pet operates from Morocco.
These Terms are subject to applicable laws, including mandatory consumer-protection requirements.
Nothing in these Terms deprives customers of rights or remedies that cannot legally be excluded.
If you experience a problem with a purchase, please contact us so we can investigate and attempt to resolve the issue fairly.
Customer support:
18. Changes to These Terms
We may update these Terms to reflect changes in our business operations, digital products, website functionality, or applicable legal requirements.
Updated Terms will be published on this page with a revised Last Updated date.
Changes will apply subject to applicable law and will not unlawfully remove rights arising from purchases already completed.
19. Contact Information
Business / Store Name: My Hero Pet
Owner and Founder: Qozam Mostafa
Website: https://myheropet.com
Business Mailing Address: 647 Lots Tghat 2, Tghat, Fès, Morocco
General Inquiries: contact@myheropet.com
Customer Support: support@myheropet.com
Privacy Inquiries: privacy@myheropet.com
Business Partnerships: hello@myheropet.com
Thank you for choosing My Hero Pet — The Digital Care Studio.
We appreciate your trust and are committed to providing useful digital products, transparent business practices, and reliable customer support.