Privacy policy

Last Updated: October 15, 2026

Welcome to My Hero Pet (https://myheropet.com).

My Hero Pet is an independent digital pet-care studio operated by Qozam Mostafa, based in Fès, Morocco. We offer downloadable pet-care planners, educational PDF guides, printable worksheets, digital templates, pet record trackers, and printable artwork.

We respect your privacy and are committed to handling personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, read our articles, purchase digital products, subscribe to communications, or contact us.

1. Information We Collect

Depending on how you interact with MyHeroPet.com, we may collect the following information.

Information you provide directly:

Name and email address.
Billing and order-related contact information.
Products purchased and order details.
Messages sent to customer support.
Information submitted through forms or newsletter subscriptions.
Information voluntarily shared about your pets.

Information collected automatically:

IP address and approximate geographic location.
Browser, device type, and operating system.
Pages visited and website interactions.
Referring websites and traffic sources.
Cookies and similar technical identifiers.
Information necessary for website security and performance.

Payment information:

Payments are processed through Shopify checkout and the payment providers available during checkout.

We do not receive full payment card numbers through our storefront.

2. How We Use Your Information

We use personal information where necessary and permitted to:

Process digital-product purchases.
Provide download links and purchased files.
Send order confirmations and delivery instructions.
Answer customer inquiries.
Maintain and secure our website.
Prevent fraud and unauthorized transactions.
Improve our products and educational content.
Understand website traffic and performance.
Send marketing communications when permitted.
Support advertising and affiliate activities where enabled.
Meet applicable legal, tax, and accounting obligations.

Where applicable privacy laws require a legal basis, processing may rely on contractual necessity, legitimate interests, consent, or legal obligations.

3. Shopify and Digital Product Delivery

Our online store operates using Shopify.

Shopify and relevant service providers may process information necessary for website hosting, checkout, payment processing, security, order administration, and digital-product delivery.

My Hero Pet sells digital products only.

No physical products are shipped.

Purchased files are generally made available through the download instructions or delivery links associated with the order.

For assistance with purchased files, contact support@myheropet.com.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to operate correctly and improve visitor experiences.

Essential cookies: Support website functions, shopping carts, checkout, security, and fraud prevention.

Analytics cookies: Where enabled, help us understand website traffic and how visitors interact with our content.

Advertising cookies: Where enabled, help advertising partners deliver, measure, and, where permitted, personalize advertisements.

Preference cookies: Remember certain website settings and privacy choices.

Cookies may be placed by My Hero Pet or by third-party providers.

You may manage cookies through your browser and through available privacy or consent tools on our website.

Disabling essential cookies may affect website functionality.

5. Google AdSense and Third-Party Advertising

My Hero Pet may display third-party advertisements, including Google AdSense, on educational articles and other eligible website pages.

If Google AdSense or similar advertising services are enabled, Google and other third-party advertising vendors may use cookies and similar technologies to serve advertisements based on your visits to MyHeroPet.com and other websites.

Google's use of advertising cookies enables Google and its advertising partners to serve advertisements based on previous website visits where permitted by law.

Advertising technologies may collect or process information such as IP addresses, cookie identifiers, device information, and advertising interactions for purposes including ad delivery, measurement, fraud prevention, and personalization.

Other third-party advertising vendors or networks may also participate where enabled. Information about applicable advertising partners may be provided through our consent interface or their respective disclosures.

Your advertising choices:

You can manage personalized Google advertisements through:

https://myadcenter.google.com/

Learn how Google uses information from websites that use its services:

https://policies.google.com/technologies/partner-sites

Additional industry advertising opt-out options are available at:

https://optout.aboutads.info/

Opting out of personalized advertising does not necessarily prevent advertisements from appearing. It may result in advertisements that are less relevant to your interests.

6. Advertising Consent and Regional Requirements

We aim to comply with applicable privacy, advertising, and cookie-consent requirements.

Where required by law, we will obtain appropriate consent before placing non-essential advertising cookies or processing personal information for personalized advertising.

For visitors in the European Economic Area, United Kingdom, and Switzerland, we will implement the applicable consent requirements, including a Google-certified consent management platform integrated with the IAB Transparency and Consent Framework where required by Google's advertising policies.

Where applicable, visitors will be able to accept, reject, or manage optional advertising and tracking preferences.

Publishing this policy does not itself activate advertising or consent-management functionality.

7. Analytics and Website Performance

We may use analytics and performance-measurement services, including Google services where enabled, to understand how visitors find and interact with our website.

These services may process information about page visits, devices, referral sources, and website activity.

We use this information to improve navigation, content quality, technical performance, and customer experience.

Where required, non-essential analytics technologies will be subject to applicable privacy choices or consent requirements.

8. Affiliate Links and External Websites

Some My Hero Pet articles contain affiliate links, including links to Amazon.

As an Amazon Associate I earn from qualifying purchases.

When visitors follow eligible affiliate links and make qualifying purchases, My Hero Pet may receive a commission.

Affiliate links lead to third-party websites that operate independently.

External retailers control their own privacy practices, payment processing, prices, delivery conditions, and customer service.

We encourage visitors to review external websites' privacy policies before providing personal information.

Our Affiliate Disclosure is available at:

https://myheropet.com/pages/affiliate-disclosure

9. Sharing Personal Information

We may share personal information with service providers when reasonably necessary for legitimate business activities.

These may include:

Shopify and payment processors.
Digital-download delivery providers.
Website hosting and security providers.
Customer support and email services.
Analytics and performance services.
Advertising and affiliate partners, where enabled.
Professional advisers or authorities when legally required.

We do not disclose personal information indiscriminately.

Certain advertising-related disclosures may qualify as a "sale," "sharing," or "targeted advertising" under applicable privacy laws, even where no direct monetary sale occurs.

Visitors may exercise applicable privacy rights as described below.

10. Your Privacy Rights

Depending on applicable law and your location, you may have rights to:

Request access to your personal information.
Correct inaccurate information.
Request deletion of eligible information.
Obtain a copy of certain personal information.
Object to or restrict certain processing.
Withdraw consent where processing relies on consent.
Opt out of certain targeted advertising or data-sharing activities.

These rights may be subject to lawful exceptions, including requirements relating to transaction records, taxes, fraud prevention, and security.

To exercise your rights, contact:

privacy@myheropet.com

You may also visit:

https://myheropet.com/pages/data-sharing-opt-out

We will review and respond to eligible requests in accordance with applicable law.

11. International Data Processing

My Hero Pet operates from Morocco and may serve customers in different countries.

Shopify and other service providers may process or store information outside your country of residence.

Where required by law, applicable safeguards will be used for international transfers of personal information.

12. Data Retention

We retain personal information only for as long as reasonably necessary for legitimate business purposes or as required by law.

These purposes may include:

Completing and documenting transactions.
Delivering purchased digital products.
Providing customer support.
Meeting accounting and tax obligations.
Preventing fraud and protecting website security.
Resolving disputes.

Retention periods depend on the nature of the information and applicable requirements.

When information is no longer needed, we take reasonable steps to delete, anonymize, or securely handle it.

13. Data Security

We use Shopify and relevant service providers to support secure website operations.

We take reasonable technical and organizational measures to protect information under our control.

However, no online transmission or electronic storage system can be guaranteed completely secure.

Please do not send passwords or full payment card details through customer-support email.

14. Children's Privacy

My Hero Pet is intended for adult customers and is not directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information inappropriately, contact privacy@myheropet.com.

15. Marketing Communications

Visitors may choose to receive newsletters, product announcements, educational updates, or promotional messages.

Where required, marketing communications will be sent only with appropriate permission.

You can unsubscribe from optional marketing emails using the instructions provided in those messages.

Order confirmations, download instructions, and necessary service communications may still be sent.

16. Changes to This Privacy Policy

We may update this policy to reflect changes in our products, business operations, advertising practices, technology, or legal requirements.

The updated version will be published on this page with a revised Last Updated date.

Where legally required, we will provide additional notice or request consent for material changes.

17. Contact Information

Business / Store Name: My Hero Pet

Owner and Founder: Qozam Mostafa

Website: https://myheropet.com

Business Mailing Address: 647 Lots Tghat 2, Tghat, Fès, Morocco

Privacy and Data Protection: privacy@myheropet.com

General Inquiries: contact@myheropet.com

Customer Support: support@myheropet.com

Business Partnerships: hello@myheropet.com

For privacy-related concerns, please use privacy@myheropet.com.

Thank you for trusting My Hero Pet. We are committed to protecting personal information and maintaining a transparent digital shopping experience.