Refund policy

Last Updated: October 10, 2026

Thank you for shopping at My Hero Pet — The Digital Care Studio.

We want every customer to have a positive experience with our digital products. Please review this Return and Refund Policy before making a purchase.

1. Digital Products Only

My Hero Pet exclusively sells digital products, including:

Printable pet-care planners and organizers.
Puppy and dog training guides.
Cat and rabbit care guides.
Pet health and veterinary record templates.
Pet sitter instructions and care binders.
Printable digital artwork.
PDF worksheets, trackers, and digital bundles.

All products are delivered digitally. No physical items are shipped.

Because no physical products are provided, physical returns and exchanges do not apply.

2. Refund Policy for Digital Downloads

Digital products can generally be accessed immediately after successful payment.

Once a digital product has been delivered or made available for download, purchases are generally non-refundable for a change of mind, to the extent permitted by applicable law.

We generally cannot offer discretionary refunds simply because:

You changed your mind after purchase.
You no longer need the product.
You purchased the wrong product without checking its description.
You expected a physical product, despite the listing identifying it as a digital download.
You did not review the stated file format or compatibility information before purchasing.

This policy does not exclude any refund, cancellation, or other consumer rights that cannot legally be waived.

3. Defective, Missing, or Incorrect Files

Your satisfaction matters to us.

If your purchase has a technical problem, we will work with you to resolve it.

Please contact us if:

Your download link is missing or does not work.
A purchased file is corrupted or cannot be opened using compatible software.
You received an incorrect file.
A required file advertised in the product description is missing.
The delivered product materially differs from its description.

Depending on the circumstances, we may:

Restore access to your download.
Provide a corrected or replacement file.
Offer another appropriate remedy, including a refund where required by applicable law.

Email: support@myheropet.com

4. Refund Requests Before Download

If you purchased a product by mistake and have not downloaded or accessed the files, contact us as soon as possible.

We will review your request based on the order's delivery status and applicable consumer-protection laws.

A refund is not automatically guaranteed merely because a file has not been downloaded, but we will consider eligible requests fairly.

5. Duplicate Purchases or Payment Errors

If you accidentally purchased the same product more than once or believe you were charged incorrectly, please contact us.

Include your order number and a short explanation.

We will investigate the transaction and provide an appropriate correction or refund where warranted.

6. File Compatibility

Our products may be delivered as PDF, JPG, PNG, ZIP, or other formats stated in the product listing.

Please verify the advertised formats before purchasing.

Some fillable PDF features require a compatible PDF application and may not work in every browser or mobile PDF viewer.

If you encounter technical difficulties, contact our support team. We will make reasonable efforts to help you access the purchased files.

7. Printable Artwork

Printable wall art and digital pet portraits are delivered as digital files.

Purchases do not include a printed poster, frame, or physical shipment.

Printed colors, dimensions, and appearance can vary depending on the printer, paper, screen calibration, and printing service.

Minor differences caused by printing equipment are not, by themselves, grounds for a refund unless applicable law provides otherwise.

8. Consumer Protection Rights

We respect applicable consumer-protection laws.

Depending on your country or region, you may have statutory cancellation, refund, repair, replacement, or other rights relating to digital content.

Nothing in this policy limits rights that cannot lawfully be excluded.

Where applicable law requires specific consent before a consumer loses a cancellation right when digital delivery begins, those requirements must be satisfied.

9. How to Request Assistance or a Refund

Email: support@myheropet.com

Please include:

Your order number.
The email address used during checkout.
The name of the purchased product.
A description of the issue.
A screenshot of an error message, if relevant.

We will review your request and respond as soon as reasonably possible.

Please do not send passwords or full payment card information.

10. Approved Refunds

When a refund is approved, it will generally be processed through the original payment method, subject to the payment provider's rules and applicable law.

The time required for funds to appear in your account depends on the payment provider and financial institution.

11. Policy Updates

We may update this policy to reflect changes to our digital products, store operations, or applicable legal requirements.

The current version will always be available on our website.

Updates do not override mandatory legal rights associated with purchases already completed.

12. Contact Information

Store: My Hero Pet — The Digital Care Studio

Website: https://myheropet.com

Email: support@myheropet.com

Thank you for supporting My Hero Pet. We are committed to providing useful, high-quality digital resources for pet owners.