Shipping policy

Last Updated: October 10, 2026

Welcome to My Hero Pet — The Digital Care Studio.

At My Hero Pet, we specialize in digital products designed to help pet owners organize their pets' care, training, health records, and everyday routines.

Please review our Shipping & Digital Delivery Policy before placing an order.

1. Digital Products Only — No Physical Shipping

All products sold on MyHeroPet.com are digital downloads. No physical items are shipped.

Our products include:

Printable pet planners and organizers.
Puppy and dog training guides.
Cat and rabbit care guides.
Pet health and veterinary visit records.
Pet sitter instructions and care binders.
PDF trackers, worksheets, and digital bundles.
Printable pet artwork and digital illustrations.

No physical books, printed planners, posters, frames, or merchandise are included unless explicitly stated otherwise.

2. Shipping Costs

Digital delivery is free for every order.

There are:

No shipping fees.
No packaging charges.
No physical delivery fees.
No customs duties associated with shipping physical merchandise.

Any applicable taxes or payment-related charges will be displayed during checkout where required.

3. Digital Delivery Time

Our digital products are generally available for download shortly after successful payment.

Once checkout is completed, you will receive access instructions through the digital-delivery process associated with your order.

Depending on the delivery system, download access may be provided through:

An order confirmation page.
A download link.
An email containing download instructions.

Occasional payment verification or technical processing may delay access.

4. How to Download Your Purchase

To access your purchased files:

Complete checkout using a valid email address.
Follow the download instructions provided after purchase.
Download the files to your computer, tablet, or compatible mobile device.
Open or extract the files using suitable software.

We recommend saving a personal backup of your purchase for future use, subject to the product's license terms.

5. Digital File Formats

Depending on the product, your download may contain:

PDF documents.
Printable A4 or US Letter files.
Color and black-and-white editions.
Fillable PDF versions.
JPG or PNG artwork.
ZIP archives containing multiple files.

Not every product includes every format or edition. Please review the individual product description for the exact files included.

6. Download Problems and Missing Files

If you cannot access your digital purchase, please:

Check your order confirmation and delivery instructions.
Verify that you entered the correct email address.
Check your spam or junk folder for relevant messages.
Confirm that your device supports the downloaded file format.
Try downloading the file again if the original download was interrupted.

If the issue continues, contact:

Email: support@myheropet.com

Please include your order number, product name, and a description of the problem.

We will investigate and help restore access or provide a replacement file when appropriate.

7. Printing and Device Compatibility

Our printable products can generally be printed at home or through a professional printing service.

Printing costs are not included in the digital-product purchase.

Results may vary depending on printer settings, paper, and software.

For fillable PDFs, a compatible PDF application may be necessary. Not all mobile browsers or PDF viewers support interactive fields.

8. International Orders

My Hero Pet serves customers in multiple countries.

Because our products are delivered digitally, there are no international shipping charges, physical customs inspections, or shipping delivery times.

Customers are responsible for ensuring they can access the supported digital formats and for any applicable taxes or other charges disclosed during checkout.

9. Refunds and Digital Delivery Issues

Digital-download purchases are subject to our Return & Refund Policy and applicable consumer-protection laws.

If a purchased file is missing, corrupted, inaccessible, or materially different from its description, please contact us for assistance.

You can read our Refund Policy here:

https://myheropet.com/policies/refund-policy

10. Changes to This Policy

We may update this Shipping & Digital Delivery Policy as our products, delivery systems, or legal obligations change.

The latest version will be available on our website.

11. Contact Information

Store: My Hero Pet — The Digital Care Studio

Website: https://myheropet.com

Customer Support: support@myheropet.com

Thank you for choosing My Hero Pet. We are committed to making digital pet-care resources convenient, accessible, and easy to use.